Help Centre

Welcome to the humyo.com support centre. Enter your question below and click 'Search'.

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Uploading & Storing Files

  1. How long are stored files retained for?
  2. What is the maximum size limit for a single ...
  3. Why is my upload so slow?
  4. Can I use a WebDAV client to connect to ...

File Management

  1. How can I move files into the Photos/Videos/Music view? ...
  2. How do I move files from the "Other Files" ...
  3. How do I change the extension of a file? ...
  4. How can I change the artist/album/genre/year/track for my music? ...

Media

  1. What image formats are supported?
  2. What video formats are supported?
  3. What audio formats are supported?
  4. Why is only the first frame of an animated ...

Downloading

  1. Can I use a WebDAV client to connect to ...
  2. What are the download limits?
  3. Can I access my online storage space by FTP/rsync? ...
  4. Troubleshooting problems with Java

Sharing & Publishing

  1. How do I share with other people?
  2. Why must my visitors signup and login to download ...
  3. How do I stop sharing a file?
  4. Can I use my own media player to stream ...

Windows Desktop Client

  1. Can I install the desktop client on multiple PCs? ...
  2. How do I automatically synchronise my folders to my ...
  3. Can I have a trial of the pc client? ...
  4. How can I change the name of the virtual ...

Billing & Payments

  1. How do I cancel/close my account?
  2. Can I speak to you on the telephone?
  3. Can I have a discount/get more space for less ...
  4. How long after purchasing before my upgrade/account is activated? ...

General

  1. How do I cancel/close my account?
  2. Can I speak to you on the telephone?
  3. How secure are my files?
  4. Can people at humyo.com/your partners see my files? ...

Reseller

  1. Is the desktop client branded with our name?
  2. Can I run the software on my own server? ...
  3. Why do I need a wildcard SSL certificate?
  4. Do you provide a web site template?