Help Centre

Welcome to the humyo.com support centre. Enter your question below and click 'Search'.

Search Help Centre

Uploading & Storing Files

  1. How long are stored files retained for?
  2. What is the maximum size limit for a single ...
  3. Why is my upload so slow?
  4. What image formats are supported?

File Management

  1. How can I move files into the Photos/Videos/Music view? ...
  2. Mon fichier a disparu, que faire?
  3. How to I move files from the "Other Files" ...
  4. How do I change the extension of a file? ...

Media

  1. What image formats are supported?
  2. What video formats are supported?
  3. What audio formats are supported?
  4. Why is only the first frame of an animated ...

Downloading

  1. What are the download limits?
  2. Can I access my online storage space by FTP/rsync? ...
  3. How can I get a direct download link to ...
  4. Can I use a WebDAV client to connect to ...

Sharing & Publishing

  1. How do I share files with other people?
  2. Why must my visitors signup and login to download ...
  3. How do I make a file private?
  4. Can I use my own media player to stream ...

Windows Desktop Client

  1. Can I install the desktop client on multiple PCs? ...
  2. Can I have a trial of the pc client? ...
  3. How can I change the name of the virtual ...
  4. How do I automatically synchronise my folders to my ...

Billing & Payments

  1. How do I cancel/close my account?
  2. Can I speak to you on the telephone?
  3. Can I have a discount/get more space for less ...
  4. How long after purchasing before my upgrade/account is activated? ...

General

  1. How can I download multiple files or a whole ...
  2. How do I cancel/close my account?
  3. Can I speak to you on the telephone?
  4. How secure are my files?

Reseller

  1. Is the desktop client branded with our name?
  2. Where can I find the API documentation?
  3. Can I run the software on my own server? ...
  4. Why do I need a wildcard SSL certificate?